Refund policy

At Lymio, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple and transparent return and exchange process. Please read this policy carefully before placing your order or initiating a return.

1. Order Cancellation & Modifications

Cancellations: You may cancel your order at any time before it is shipped. Since we process orders quickly (within 24 hours), please email us immediately at [info@lymio.in] with your Order ID if you wish to cancel.
No Modifications: We do not allow modifications (such as changing size, color) once an order is placed. If you need a different size or item, please cancel your current order and place a fresh one.
Post-Shipment Cancellation: Once the package has been handed over to our courier partner, it can no longer be cancelled. In this case, please simply refuse the delivery at your doorstep. The package will be returned to us (RTO) at no extra cost, and your refund will be initiated.

2. Return & Exchange Eligibility

We offer a 7-day hassle-free return and exchange window starting from the date of delivery.

Items are eligible for return/exchange ONLY if:

The request is raised within 7 days of delivery.
The product is completely unused, unwashed, unworn, and free from any stains, makeup, or odours.
The product is in its original condition with all brand tags, labels, and packaging intact.

3. The "Golden Rule": Mandatory Brand Tags

This is our most important quality check parameter. We strictly do not accept any return or exchange if the original Lymio company tags have been removed, cut, or tampered with.

Even if you receive a wrong or defective product, the original tags must be fully intact to process a replacement or refund.
Please try on your garments carefully without removing the tags to ensure the fit is correct.

4. How to Initiate a Return or Exchange (No Photos Required!)

We believe in a frictionless process. You do not need to upload any photos or unboxing videos to request a return.

Request: Use the "Track/Return" section on our website with your Order ID and the reason for return.
Approval & Pickup: Once approved, our reverse-logistics partner will contact you to pick up the product from your doorstep within 2 to 4 business days.
Quality Check (QC): The refund or exchange is subject to a physical quality check at our warehouse to ensure the item is unused and has original tags attached.

5. Exchanges (Size Issues Only)

Size Exchanges: We offer free exchanges if the garment does not fit you perfectly.
No Style/Color Exchange: Exchanges are permitted only for size changes (e.g., changing a Medium to a Large). We do not accept exchanges for a change of mind regarding color, style, or pattern. If you want a different product, please return the original item for a refund and place a new order.
Dispatch Timeline: The replacement item will be shipped only after the original item has been picked up and verified.

6. Reverse Pickup

Reverse Pickup: We offer free reverse pickup for returns and exchanges across most serviceable pincodes in India within 2 to 4 business days.

7. Refund Process & Timelines

Once the returned product reaches our warehouse and passes the Quality Check (usually within 48 hours of pickup), your refund will be initiated.

Prepaid Orders (UPI, Card, NetBanking): The refund will be processed back to your original payment source. Please allow 5 to 7 business days for the amount to reflect in your bank account, depending on your bank's processing times.
Cash on Delivery (COD) Orders: We will initiate the refund via NEFT/Bank Transfer. Our support team will email you a secure link or request your Bank Account Number and IFSC code. Once details are verified, the refund will be credited within 5 to 7 business days.

Note: Since Lymio offers 100% Free Shipping on all orders, no shipping deduction will be made from your refund amount.

8. Damaged or Tampered Packages

We pack your Lymio garments with extreme care. However, if your package arrives visibly damaged, torn, or tampered with:

Do NOT accept the delivery. Refuse the package right at the doorstep, and it will be returned to us. We will ship a fresh replacement to you immediately.
If you have already accepted it, please contact our support team within 24 hours. The product inside must remain unused with original tags intact to qualify for a replacement.