At Lymio, we know you are eager to upgrade your wardrobe. We are committed to ensuring your order is processed swiftly, packed with care, and delivered safely to your doorstep. This Shipping Policy outlines our delivery timelines, shipping charges, and terms of service to ensure a hassle-free shopping experience.
We value your time. Orders are generally processed within 24 Hours after successful order confirmation.
Please note: Orders placed on weekends (Saturday and Sunday) or national public holidays will be processed on the next working day. During high-volume sale periods, processing may take slightly longer.
Once your order leaves our warehouse and is handed over to our logistics partners, the estimated delivery time is generally 4 to 6 business days.
As soon as your order is shipped, you will receive an email and SMS containing your Tracking Number and a tracking link to monitor your package's journey in real-time.
While we strive to meet our 4-6 day delivery window, delivery times may vary depending on several factors outside our direct control. These include:
Delivery Location: Metro cities usually experience faster deliveries compared to Tier-2, Tier-3 cities, or rural areas.
Courier Availability: Serviceability of your specific PIN code by our logistics partners.
Weather Conditions: Severe weather events such as heavy rains, cyclones, or floods.
Public Holidays: National, state-specific, or local holidays that impact courier operations.
Remote-Area Delivery: Locations classified as "remote" or "out of service area" by our courier partners.
High-Volume Sale Periods: Festive sales, clearance events, or special promotional days may cause slight processing or transit delays.
Unforeseen Logistical Delays: Strikes, natural disasters, or other force majeure events.
At Lymio, we believe in a completely transparent pricing model with zero hidden costs. We are proud to offer FREE Shipping on ALL orders across India, regardless of the payment method you choose!
Prepaid Orders (UPI, Cards, Net Banking): Enjoy absolutely free shipping on all prepaid orders, with no minimum order value required.
Cash on Delivery (COD): We understand the convenience of paying upon delivery. Unlike many other brands, we do not charge any extra COD handling fees or shipping charges. You pay exactly the product price you see at checkout.
To ensure a smooth delivery, please provide a complete and accurate shipping address, including your correct pin code and a valid, active mobile number.
Delivery Attempts: Our courier partners will generally attempt to deliver your package up to 2 or 3 times. If they are unable to reach you or access your address after multiple attempts, the package may be Returned to Origin (RTO).
Address Changes: For security reasons, we cannot change the delivery address once the order has been shipped. Please double-check your details at checkout.
Incomplete Addresses: Lymio cannot be held responsible for lost shipments or failed deliveries due to incorrect or incomplete details provided by the customer.
We pack your Lymio garments with the utmost care. However, if your package arrives looking visibly damaged, tampered with, or open:
Do not accept the delivery. Refuse the package and notify the delivery executive immediately.
Take an Unboxing Video: If you have already accepted it, please record a continuous, unedited unboxing video showing the condition of the packaging and the items inside.
Contact our support team within 24 hours at [info@lymio.in] with your Order ID and the video evidence so we can initiate a replacement or refund.
Currently, Lymio ships exclusively within the territory of India. We do not offer international shipping at this time.
If you have any questions regarding your shipment, need to report a delay, or require assistance tracking your order, our support team is here to help!
Email: info@lymio.in
Response Time: We aim to respond to all shipping queries within 24 working hours.
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