Welcome to Lymio ("we," "us," "our," or the "Company"). These Terms and Conditions ("Terms") govern your access to and use of the website https://lymio.in/ (the "Website") and the purchase of our men’s apparel and accessories ("Products").
By accessing our Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or purchase our Products.
Eligibility: You must be at least 18 years of age to create an account or make a purchase on Lymio. If you are under 18, you may only use this site with the involvement and consent of a parent or legal guardian.
Account Accuracy: You agree to provide true, accurate, and complete information during registration and checkout. Lymio is not responsible for failed deliveries or lost refunds due to incorrect information provided by you.
Security: You are responsible for maintaining the confidentiality of your account credentials. You agree to accept responsibility for all activities that occur under your account.
Accuracy: We strive to display the colors, fit, and details of our men's wear as accurately as possible. However, we do not warrant that colors or descriptions are completely accurate, as actual colors may vary depending on your device's monitor/display settings.
Pricing Errors: All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. In the rare event that a product is listed at an incorrect price due to a typographical error or system glitch, Lymio reserves the right to refuse or cancel any orders placed at the incorrect price and issue a full refund.
Availability: All Products are subject to availability. We reserve the right to limit the quantities of any Products offered, discontinue any product, or restrict sales to certain geographic locations at our sole discretion.
Order Acceptance: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order. We reserve the right to accept, decline, or limit the quantity of any order. Your order is considered accepted only when we dispatch the product and send you a shipping confirmation.
No Modifications: Once an order is successfully placed and confirmed, we do not allow any modifications (including changes to size, color, product type, or delivery address). If you made an error, you must cancel the order immediately before it ships and place a new one.
Payments: We use secure, third-party payment gateways for online transactions. Lymio does not store your complete credit/debit card numbers or CVV details on our servers. We reserve the right to refuse service, require additional verification, or cancel orders if we suspect fraudulent activity.
We offer 100% Free Shipping on all orders across India (both Prepaid and COD).
Orders are processed within 24 hours, and delivery typically takes 4 to 6 business days.
For detailed information regarding transit times, courier partners, and delivery attempts, please refer to our [Shipping Policy].
Cancellations: You may cancel your order at any time before it has been dispatched from our warehouse. Once handed over to the courier, the order cannot be cancelled (though you may refuse delivery).
Strict Return Conditions: We offer a 7-day return and exchange window. However, to be eligible for any return, refund, or exchange, the product must be unused, unwashed, and have the original Lymio brand tags fully intact. We strictly reserve the right to reject any return request if the tags are removed, cut, or tampered with, or if the product shows signs of wear.
Quality Check (QC): All refunds and exchanges are subject to a physical quality check at our warehouse upon receipt of the returned item. We do not require upfront photos/videos for return requests, but the final approval is strictly based on our warehouse QC.
For complete details, please refer to our [Cancellation, Return, Refund & Exchange Policy].
You agree not to use the Website to:
Engage in any illegal, fraudulent, or unlawful activity.
Interfere with or disrupt the integrity or performance of the Website (e.g., hacking, introducing viruses, or scraping data).
Post, transmit, or share any defamatory, abusive, or offensive content, including fake reviews.
Attempt to gain unauthorized access to Lymio’s systems, networks, or customer data.
All content on this Website—including but not limited to text, graphics, logos, images, product designs, photography, and software—is the exclusive property of Lymio or its licensors and is protected by Indian and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.
To the maximum extent permitted by applicable law, Lymio, its directors, employees, and partners shall not be liable for any indirect, incidental, special, or consequential damages arising out of:
Your use or inability to use the Website or Products.
Delays, damages, or misconduct caused by third-party courier/logistics partners after the product has left our facility.
Failures, errors, or downtime caused by third-party payment gateways or internet service providers.
You agree to indemnify, defend, and hold harmless Lymio and its affiliates from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with your violation of these Terms, your misuse of the Website, or your infringement of any third-party rights.
Lymio shall not be held liable for any delay or failure in performance under these Terms arising out of causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, lockouts, riots, government regulations, or courier network failures.
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